At AZS Pharma Pvt. Ltd., we aim to ensure safe, timely, and reliable delivery of our pharmaceutical products across India. This Shipping Policy outlines the terms related to order processing and delivery.
1. Shipping Coverage
- We offer pan-India shipping through trusted courier and logistics partners.
- Deliveries are subject to service availability in the customer’s location and applicable regulations.
2. Order Processing Time
- Orders are processed within 1–3 business days after order confirmation and payment receipt.
- Orders placed on Sundays or public holidays will be processed on the next working day.
3. Delivery Timeline
- Estimated delivery time is 3–7 business days, depending on location, courier service, and external factors.
- Remote or rural areas may require additional delivery time.
4. Shipping Charges
- Shipping charges, if applicable, will be clearly mentioned at the time of order confirmation.
- Charges may vary based on order size, weight, and delivery location.
5. Packaging
- All products are packed securely to maintain quality and safety during transit.
- Special care is taken to comply with pharmaceutical packaging standards.
6. Delays in Delivery
AZS Pharma Pvt. Ltd. shall not be responsible for delays caused by:
- Natural disasters or unforeseen circumstances
- Courier partner delays
- Incorrect or incomplete shipping details provided by the customer
- Regulatory or compliance-related restrictions
7. Damaged or Missing Products
- If you receive a damaged, defective, or incorrect product, please notify us within 24 hours of delivery.
- Provide order details and supporting images for quick resolution.
8. Order Tracking
- Tracking details will be shared once the order is dispatched, wherever applicable.
9. Undelivered or Returned Shipments
- If a shipment is returned due to incorrect address or unavailability of the recipient, re-shipping may incur additional charges.
10. Contact Us
For shipping-related queries, please contact:
AZS Pharma Pvt. Ltd.
📧 Email: info@azspharma.in
📞 Phone: +9192627 27740
