At AZS Pharma Pvt. Ltd., customer satisfaction and product safety are our priority. Due to the sensitive nature of pharmaceutical products, our refund policy is subject to the terms mentioned below.
1. No Refund on Opened or Used Products
For safety and hygiene reasons, opened, used, or partially used medicines are not eligible for refund or exchange.
2. Eligible Refund Cases
Refunds may be considered only in the following situations:
- Wrong product delivered
- Damaged or defective product received
- Product expired at the time of delivery
- Missing items in the order
3. Refund Request Timeline
- Customers must raise a refund request within 24 hours of delivery.
- Requests submitted after this period may not be accepted.
4. How to Request a Refund
To request a refund, please contact us with:
- Order ID / Invoice number
- Clear images or videos of the product and packaging
- Reason for the refund request
Send details to:
📧 Email: info@azspharma.in
📞 Phone: +9192627 27740
5. Verification Process
- All refund requests are subject to verification by our quality and support team.
- AZS Pharma Pvt. Ltd. reserves the right to approve or reject refund requests based on verification.
6. Refund Method & Timeline
- Approved refunds will be processed using the original payment method.
- Refunds may take 7–10 business days to reflect in your account, depending on the bank or payment provider.
7. Non-Refundable Cases
Refunds will not be issued in the following cases:
- Change of mind after purchase
- Incorrect order placed by the customer
- Delay in delivery caused by courier partners or external factors
- Products returned without original packaging or proof of purchase
8. Return of Products
- In eligible cases, customers may be asked to return the product.
- Returned items must be unused, unopened, and in original condition.
9. Cancellation Policy
- Orders can be cancelled only before dispatch.
- Once dispatched, cancellation is not possible.
10. Policy Updates
AZS Pharma Pvt. Ltd. reserves the right to modify this Refund Policy at any time without prior notice. Changes will be updated on this page.
11. Contact Us
For any refund-related questions, please contact:
AZS Pharma Pvt. Ltd.
📧 Email: info@azspharma.in
📞 Phone: +9192627 27740
